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Frequently Asked Questions
Please see below for answers to common questions from customers
Returns & Exchanges
What is your return policy?
You can return your order within 30 days of delivery.
How do I start a return?
Contact us at hello@affine-atelier.com and we’ll guide you through the process.
Do I need to pay for return shipping?
Yes, return shipping costs 99 SEK and will be deducted from your refund. Returns due to damage or defects are free of charge.
Can I exchange my lamp for another color or model?
The easiest way is to return your item and place a new order.
Orders & Shipping
To which countries do you ship?
We currently ship within Europe, with more regions to follow.
How long will it take to receive my order?
Estimated standard delivery time 2-6 business days.
How much does shipping cost?
Shipping is free within EU.
Our Products
Are all lamps unique?
Yes – each lamp is hand-blown, which means no two are ever exactly alike.
What materials do you use?
Hand-blown glass combined with carefully selected details in stainless steel. The table lamp comes with a textile cable.
How do I care for my Affiné lamp?
We recommend gentle cleaning with a soft cloth. Avoid abrasive cleaners.
Do the lamps come fully assembled?
Yes, your lamp arrives ready to use.
Bear in mind that you need to purchase a dimmable E14 light source for the table lamp. We recommend the E14 dimmable LED bulb in 2500K from Edge Form found on our website.
How do I dim the light?
All our products are dimmable.
- Portable lamp: Features a three-step dimming function. Press the button at the bottom several times to adjust brightness.
- Table lamp: Controlled through the dimmer switch on the textile cable. Press and hold for a few seconds to dim the light.
Important: A dimmable E14 light source is needed for the Table lamp. We recommend the E14 dimmable LED bulb (2500K) from Edge Form found on our website.
Do I need to buy a light source for the lamp?
- Table lamp: Requires a dimmable E14 light source. We recommend the dimmable LED bulb (2500K) from Edge Form available on our website.
- Portable lamp: Comes with an integrated light source. No additional purchase needed.
How do I insert a light bulb in the Table Lamp?
Gently turn the top glass part counterclockwise, insert the bulb, then reassemble by turning it clockwise.
Is the battery in the Portable Lamp replaceable?
Yes - the battery is replaceable and designed for longevity. Please contact hello@affine-atelier.com to order a replacement.
Why does the light in my Table Lamp flicker?
Ensure that the E14 bulb that you use is dimmable and max 25W. If you still experience issues, contact us at hello@affine-atelier.com.
Our Craft
Where are your lamps made?
Our lamps are crafted by master glassblowers in Dongguan, carefully selected for their skill and precision.
All our products are designed in Stockholm.
What makes hand-blown glass different from industrial glass?
Hand-blown glass is shaped by human breath and centuries of tradition.
Each piece carries subtle variations in form, thickness and texture – small details that make every lamp unique.
Unlike industrial glass, which is identical and mechanical, hand-blown glass reflects a cultural heritage passed down through generations of artisans.
The result is not just glass, but a living material – warm, imperfect, and full of character.
Professionals & Collaborations
Do you collaborate with interior designers and architects?
Yes – we offer special conditions for professional partners.
Explore our Professionals page or email us at hello@affine-atelier.com.
How can I request images, press material or samples?
For high-resolution images or press inquiries, please email hello@affine-atelier.com.
You can also explore our Press page or Professionals page for imagery and further information.
Who can I contact for collaborations?
Reach out to us at hello@affine-atelier.com
– we’d love to hear your ideas.